Frequently Asked Questions

We offer comprehensive courier services including:

• Express Delivery: Same-day delivery for urgent packages
• Standard Delivery: 2-3 day delivery service
• Economy Delivery: 5-7 day cost-effective service
• International Shipping: Worldwide delivery with customs clearance
• Document Services: Specialized handling for important documents
• Bulk Shipping: Volume discounts for businesses

Creating an account is simple and free:

1. Click on "Register" in the top navigation
2. Fill out the registration form with your details
3. Verify your email address
4. Complete your profile setup
5. Start booking deliveries immediately

Business accounts can be set up by contacting our sales team for additional features and volume discounts.

We currently serve major cities across Pakistan including:

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Quetta

We're continuously expanding our network. Contact us to check if we serve your area or to request service expansion.

Our business hours are:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM
• Sunday: Closed

Customer support is available 24/7 through our online chat and email system. Emergency deliveries can be arranged outside business hours for an additional fee.

Booking a delivery is easy:

1. Log in to your account
2. Click "Create Order" from the dashboard
3. Fill in sender and receiver details
4. Select service type and package details
5. Review and confirm your order
6. Make payment
7. Receive tracking number

You can also book via phone by calling our customer service team.

You can track your package in several ways:

• Online: Use our tracking page with your tracking number
• Mobile App: Download our app for real-time updates
• Email: Receive automatic updates via email
• SMS: Get text notifications on your phone
• Customer Service: Call us for status updates

Tracking numbers are provided immediately after booking confirmation.

While we strive for on-time delivery, delays can occur due to:

• Weather conditions
• Traffic congestion
• Address issues
• Customs clearance (international)

If your package is delayed:

1. Check tracking for updates
2. Contact customer service
3. We'll investigate and provide updates
4. Compensation may be available for significant delays

Yes, you can change the delivery address under certain conditions:

• Before pickup: Free address change
• After pickup, before transit: May incur additional charges
• During transit: Subject to feasibility and additional fees

Contact our customer service team immediately if you need to change the address. Changes are not possible once the package is out for delivery.

Our pricing is based on several factors:

• Service Type: Express ($15), Standard ($8), Economy ($5)
• Package Weight: Base weight included, additional charges for heavier packages
• Distance: Inter-city deliveries may have additional charges
• Special Services: Insurance, signature confirmation, etc.
• Volume Discounts: Available for regular customers

Use our price calculator for instant quotes or contact us for custom pricing.

We accept various payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Bank Transfer: Direct bank transfers
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Cash on Delivery: Available for certain services
• Monthly Billing: For business customers

All payments are processed securely through encrypted channels.

We offer refunds under specific circumstances:

• Service not provided: Full refund if we fail to provide the service
• Package lost: Full refund plus insurance claim
• Significant delay: Partial refund based on delay duration
• Customer cancellation: Refund minus processing fees if cancelled before pickup

Refund requests must be submitted within 30 days of the incident. Contact our customer service team to initiate the process.

We offer multiple ways to reach our customer support team:

• Phone: Call our 24/7 helpline
• Email: Send detailed queries to our support email
• Live Chat: Available on our website during business hours
• Contact Form: Use our online contact form
• Social Media: Reach us on Facebook, Twitter, and Instagram

Response times: Phone (immediate), Email (within 2 hours), Live Chat (immediate during business hours).

We take complaints seriously and have a structured process:

1. Immediate Response: Contact customer service for urgent issues
2. Formal Complaint: Submit detailed complaint via email or contact form
3. Investigation: Our team investigates within 24 hours
4. Resolution: We provide updates and work towards resolution
5. Follow-up: We ensure your satisfaction with the outcome

All complaints are logged and tracked to improve our services.